If you're buying an electric scooter in India in 2026, I would be cautious about **brands with a weak service network or a large volume of unresolved customer-service complaints**, rather than avoiding a brand solely because of the scooter itself. ### Brand I'd be most cautious about: The biggest recurring concern isn't performance or features—it's after-sales support. Multiple recent reports cite: - Long repair wait times and service-center backlogs. - Consumer court rulings ordering refunds or compensation in some cases. - Public acknowledgment by the company's CEO that service challenges have hurt customer trust and sales. - Declining market share as buyers move toward competitors with stronger dealer and service networks. There are also numerous user complaints on Reddit and consumer forums describing extended downtime, battery-related issues, software glitches, and difficulty obtaining service appointments. Individual experiences vary, but the volume of complaints is notable. ### Brands generally viewed as safer bets in 2026 These brands tend to benefit from stronger service infrastructure and established dealer networks: - TVS Motor Company (iQube) - Bajaj Auto (Chetak) - Ather Energy - Hero MotoCorp Industry reports and EV ownership analyses frequently highlight service availability as a key advantage for these manufacturers. ### Brands I'd investigate carefully before buying Not necessarily "avoid," but verify local support first: - Okinawa Autotech - Ampere Vehicles - Smaller regional EV startups with limited service coverage in your city. ### A practical rule Before buying any EV scooter, visit the nearest service center and check recent local reviews. A scooter with slightly lower specs but dependable service is usually a better ownership experience than a feature-packed scooter that's difficult to repair. If you tell me your budget (e.g., ₹80k, ₹1 lakh, ₹1.5 lakh) and whether you're in NCR/Dadri, I can suggest the best electric scooters to buy in India in 2026.
Brands named
Sources cited · 4
- Ola Electricolaelectric.com
- Ola Electric Sales Drop: CEO Reveals Key Reasons Behind the Decline - DriveSpark Newsdrivespark.com/two-wheelers/2026/ola-electric-sales-decline-service-problems-india-082045.html
- Ola Electric is risking riders’ safety – no way to book service, rude staff, scooter unsafereddit.com/r/olaelectric/comments/1nml8ct
- 7 Real Risks of Electric Scooter Ownership in India (2026)drivio.in/featured-stories/im-scared-to-buy-an-ev-7-real-risks-of-owning-an-electric-scooter-in-india-today