If you're buying an electric scooter in India in 2026, I would **not automatically avoid a brand solely because of online complaints**—every major brand has unhappy owners. Instead, I'd be cautious about brands with a consistent pattern of **service delays, spare-parts shortages, or weak service networks in your city**. ### Brands I'd approach with extra caution #### 1. Ola Electric This is the brand most frequently cited for service-related concerns. Even Ola's CEO has publicly acknowledged service challenges affecting customer trust and sales. Reports mention long repair times, unresolved complaints, and declining market share as buyers shift to competitors. That doesn't mean every Ola scooter is bad. Many owners are happy with the performance, range, and features. The concern is mainly whether support is fast and reliable when something goes wrong. #### 2. Smaller startup EV brands with limited service coverage For lesser-known brands, the biggest risk is often not the scooter itself but after-sales support. Industry analyses continue to highlight that parts availability and trained technicians can be difficult outside major cities. Before buying, verify: - Number of service centers near you - Spare-parts availability - Warranty claim process - Local owner reviews ### Brands generally viewed as safer bets Many analysts and EV owners consider these relatively lower-risk choices because of stronger service networks and established operations: - TVS Motor Company (TVS iQube) - Bajaj Auto (Chetak) - Ather Energy (Ather 450, Rizta) - Hero MotoCorp (Vida) These brands are often cited as benefiting from wider service networks and stronger support infrastructure. ### Important caveat Even highly regarded brands are not complaint-free. For example, some owners have reported issues with Ather, TVS iQube, and Bajaj Chetak as well. EV scooters generally show more early ownership issues than conventional scooters according to industry quality studies. ### My practical recommendation for 2026 Instead of asking "Which brand should I avoid?", ask: > "Which brand has the best service center in my city?" A TVS or Ather with an excellent local service center is usually a safer purchase than a feature-packed scooter whose nearest competent service center is far away. If you tell me: - Your city (Mumbai, Pune, Bengaluru, etc.) - Daily running (20 km, 50 km, 80 km+) - Budget I can give a more specific shortlist of scooters I'd buy—and which ones I'd avoid—for your situation.
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Sources cited · 3
- Ola Electric Sales Drop: CEO Reveals Key Reasons Behind the Decline - DriveSpark Newsdrivespark.com/two-wheelers/2026/ola-electric-sales-decline-service-problems-india-082045.html
- 7 Real Risks of Electric Scooter Ownership in India (2026)drivio.in/featured-stories/im-scared-to-buy-an-ev-7-real-risks-of-owning-an-electric-scooter-in-india-today
- 2025 India Two-Wheeler Initial Quality Study (2WIQS) | JD Powerjdpower.com/business/press-releases/2025-india-two-wheeler-initial-quality-study-2wiqs