If you're buying an electric scooter in India in 2026, I'd be cautious about **brands with a persistent pattern of after-sales service problems**, not necessarily brands with the highest number of complaints (because high-volume brands naturally generate more complaints). ### Brands I'd approach cautiously #### 1. This is the brand that currently raises the most red flags. Common complaints reported by owners, media investigations, consumer cases, and online communities include: - Long repair wait times - Software glitches - Sudden shutdowns - Spare-part shortages - Difficulty getting issues resolved through service centers Even Ola's CEO has publicly acknowledged that service challenges have affected sales. Multiple consumer commissions have also ruled against the company in individual service-related cases. #### 2. Smaller or financially weak EV startups Many lesser-known EV brands offer attractive specifications and pricing but have: - Sparse service networks - Limited spare-parts availability - Uncertain long-term support Industry observers continue to warn that service support is often the biggest risk when buying from smaller EV manufacturers, especially outside major cities. ### Brands that have had notable owner complaints but aren't automatic "avoid" choices #### Some owners have reported battery-related issues and delays in service resolution. However, Bajaj's nationwide dealer network remains a significant advantage. Complaints exist, but the brand is generally considered more established than many EV startups. #### Ather has a strong reputation overall, but some owners report frustration with service turnaround times and appointment availability. Reliability is generally viewed positively, though after-sales quality can vary by city. ### Safer bets in 2026 Among mainstream brands, the strongest reputations for reliability and service tend to be: - - - These brands benefit from larger service networks and generally better owner satisfaction than many newer entrants. ### My practical rule Don't choose solely by range, top speed, or features. Before buying: 1. Visit the nearest service center. 2. Read recent Google reviews for that specific location. 3. Ask local owners in your city about repair turnaround times. 4. Confirm battery warranty and spare-part availability. In India's EV market, **the quality of the local service center often matters more than the scooter itself**. If you tell me your budget (₹1 lakh, ₹1.5 lakh, etc.) and city, I can suggest the safest electric scooters to buy in 2026.
Brands named
Sources cited · 8
- Ola Electricolaelectric.com
- Ola Electric Sales Drop: CEO Reveals Key Reasons Behind the Decline - DriveSpark Newsdrivespark.com/two-wheelers/2026/ola-electric-sales-decline-service-problems-india-082045.html
- 7 Real Risks of Electric Scooter Ownership in India (2026)drivio.in/featured-stories/im-scared-to-buy-an-ev-7-real-risks-of-owning-an-electric-scooter-in-india-today
- Bajaj Chetak vs TVS iQube 2026: Which Electric Scooter to Buy? | EV-Walaev-wala.com/bajaj-chetak-vs-tvs-iqube-2026-which-electric-scooter-should-you-buy
- Bajaj Chetakchetak.com
- Ather Energyatherenergy.com
- Ather Rizta long term review, 5,600km report - Autocar Indiaautocarindia.com/bike-long-termer-amp/ather-rizta-long-term-review-5600km-report-440350
- TVS Motor (iQube)tvsmotor.com/electric-scooters/tvs-iqube